After Sales Services

Using a reliable and professional Property Management company is probably the most cost-effective way of taking good care for the conditions and security of your property investment or holiday home in Bulgaria. We, at BG Home Services Ltd., have carefully tailored a number of services to meet even the highest requirements - from full property management to simple shopping trips providing excellent on time service, giving you complete peace of mind. In response to our clients needs and our understanding that a foreign country and a foreign language take time to get used to, Our company now provides a number of services - invaluable for our clients and we are sure you will find the professional care and attention suiting your requirements, just as invaluable as our clients before you.

PROPERTY MANAGEMENT ONLY
Annual package fee of £720, or a monthly charge of £60.

SERVICES INCLUDED:
Carrying out fortnightly security and maintenance checks.
Report via email including: photographs of any damage or potential problems such as damaged roof, leaks, cracks or anything significant on your entire property.
• Seasonal caretaking including:
• Disconnecting water supply in winter, emptying cistern and lagging external pipes.
• Appropriate ventilation of the property
• Key holding
• Organising required maintenance agreed with the client (maintenance charge separate)
* Please note we are not a security service and do not respond to alarms. However, we can arrange security (at additional cost) if required.

OTHER SERVICES:

EVALUATION REPORT- £200
BUILDING QUOTATION- £100
BUILDING PROJECT MANAGEMENT- 3% OF THE COST OF THE PROJECT.
TRANSFERRING WATER AND ELECTRICITY- £100 FEE PER PROPERTY
AIRPORTS PICK UP ONLY- £30 AGENCY FEE PLUS 0.20 Pence PER KM
BILL PAYMENT- £50 PER YEAR (COSTS NOT INCLUDED)
INSURANCE ARRANGEMENTS- AT £30 SURCHARGE
SECURITY SYSTEM INSTALLATION- AT £50 SURCHARGE
COMPANY ACCOUNTANTS- AT £140
PERSONAL ASSISTANCE- £30 PER DAY
GARDEN MAINTENANCE- ACORDING TO REQUEST
CARGO SERVICES- MOVING YOUR BELONGINGS TO BULGARIA- FROM £80 PER CUB/M DEPEND OF THE AMOUNT TO MOVE AND LOCATION IN ENGLAND AND BULGARIA.
CLOSURE OF BULGARIAN LIMITED COMPANY- PRICE ON REQUEST!

REFERENCES, COMPLAINTS AND FEEDBACK

We welcome and value comments and suggestions about how to improve our services. One of our company’s main objectives is to provide consistent excellence and top quality. We are very flexible and proactive and will do our best to meet your requests.
If you feel that we have done something particularly well or that we could do something better please contact info@bghomeservices.com
If on the other hand you feel you have not received the standard of service you expect and have cause to complain, please let us know. We treat all complaints really seriously and will acknowledge all formal complaints within two working days of receipt. All complaints will be thoroughly investigated and a written response provided within 10 working days. However there are situations, which are complex or involve third parties where it is not possible to resolve a complaint within the timescale mentioned above. In such cases we make sure to keep you informed of progress on a regular basis.

Please Note:
1. We will need copy of your company decision and your original company stamp if you request certain services such as accountancy, utilities bills transfers etc.
2. To be able to manage your house or to resell it, or access for some reason we would request the key for the property to be left at our office.
Please also note, that no After Sales Services will be undertaken if a contract is not signed from you and payment is not received on time.